February 8, 2013

Winter Storm Nemo – Update #2

Dear Travel Partners,

With nearly 4,000 cancelled flights thus far and thousands of our mutual clients impacted, I am sure you are experiencing challenges, as are we, to manage the volume of calls and questions. First, let me express my thanks for your patience as we work to accommodate our guests trying to get to their holiday, as well as work to get guests home who are currently vacationing in a Club Med resort but without a return flight home. The updates below are as of 11am eastern time and are based on the best available information we have from our airline partners.

Guests scheduled to travel to Ixtapa tomorrow on our charter
Aeromexico continues to work with the team at JFK, including the local Port Authority, to determine the status of flight operations tomorrow afternoon. At this time we have been advised of a delay of 4 hours and 40 minutes to the scheduled 8am flight operation. The weather forecasts in the New York are have been the most variable creating the most uncertainty. Further delays are possible and we expect to have more definitive information this afternoon. In the meantime, if your clients would prefer to reschedule their holiday and depart on our February 16th or March 30th charter, we are happy to make that change for them with no added cost. Space is limited, so we recommend contacting our reservation team right away to make this change.

Currently most airlines are allowing revisions to commence travel by February 12th. We are working within the airline policies to revise any guests whose flight has been cancelled. If a flight is cancelled due to winter storm Nemo, our guests are covered under our basic travel insurance policy, which is included as a benefit of their membership. Should they be unable to travel, we would advise them to contact CSA Travel Insurance for details on their policy and coverage.

We will continue to work with guests impacted by travel interruptions. We understand that this is sometimes time consuming and frustrating, so we thank you in advance for your patience and assistance. Please know we are making every effort to accommodate our mutual customers. As we are approaching the peak Presidents' Week travel period, our resorts are near full capacity and we will do our very best to offer any available options to your clients.

Guests currently traveling
Should guests be unable to depart our resort as scheduled due to flight cancellations, we are pleased to provide the following options for our guests to ensure their comfort during these travel delays:
- Guests who booked an air inclusive package with us may remain at the resort free of charge. During this time, guests will have access to all of our inclusive services and amenities.
- Guests who booked only their land stay with us will be able to remain at the resort for a nightly rate equivalent to 50% of our local nightly rate to be paid directly at the resort.

We will continue to closely monitor winter storm Nemo over the coming days and will provide you with the most up-to-date information as we have.

Thank you for your continued support of Club Med.

Best regards,

Patrick J. Mitchell
Vice President of Sales
Club Med Sales, US